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Case 1: The deliveryman may have reported that your parcel was delivered without having handed it over. Your parcel will be delivered within the next 24 hours.
 
Case 2: The deliveryman dropped off your parcel at a neighbor's, or a guardian's house, or left it in a safe place.
 
Case 3: Your parcel has been dropped off at a pick-up point or post office but you have not received the email notification (do not forget to check your spam). 
 
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You can contact our customer service if your situation does not fit any of these three cases and if you have not received your parcel within 3 working days following the email informing you that your parcel had been delivered.

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