The delivery person will usually come back the next day or give the parcel to your caretaker or a neighbor.
If you are going to be away for a long time, the delivery person will drop off the parcel at a pick-up point near your home.
The parcel will be automatically returned to us if you have not picked up the parcel on time (time indicated by the pick-up point).
You will be refunded within 7 to 10 days following the date of receipt. We will keep you informed by email of any progress related to your order.

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