The first thing to do if you’re unable to complete a payment is to make sure you are on our official site, cabaia.fr. Some fraudulent websites pretend to be us — for more information on this, you can click HERE.

Starting in May 2025, the Banque de France strengthened security rules for online payments and requires strong authentication for all transactions (3-D Secure).

This means you need to confirm the payment via your banking app or by SMS. If your order cannot be completed, it is likely because you haven’t confirmed the payment yet. Check your messages on your phone or your banking app to unlock the transaction.
 

If the payment still doesn’t go through, here are some useful tips:

Bank limits and ceilings

Your bank may refuse a transaction if:

• You have reached your payment limit,

• The amount exceeds the authorized limit for online purchases.

In this case, you can check or adjust your limits directly in your banking app or contact your bank.

Fraud prevention checks

Banks sometimes block a payment as a precaution (suspicious attempt, unusual IP address, multiple attempts in a short time).
Usually, validating the payment in your banking app will unlock it.

Card not compatible

Some prepaid cards, virtual cards, or business cards with restrictions may be refused.

If payment still fails after all this:

• Clear your cookies. We explain how to do it HERE (instructions are for Google Chrome, but the process is similar on Safari, Internet Explorer, etc.).

• Use private/incognito browsing. Instructions are available HERE.

• Try a different browser. We mostly use Google Chrome, which ensures smooth checkout.

• As a last resort, try a different device to place your order.