When your warranty claim is approved, we ask you to return the defective bag. This return is not just a formality: it allows us to ensure a responsible, zero-waste process.

Sorting and assessment

Upon arrival, the bags are sent directly to our workshop.
Our seamstresses sort and assess each product to determine whether it can be repaired or if it must be disposed of.

Repairable bags: refurbishment

If a bag is still in good condition and can be repaired, it is fully refurbished in our workshop.
It is given a second life and then returned to our stores, where it is resold through a controlled circuit.

Bags that are too damaged: material transformation

If a bag is too damaged to be repaired, it is dismantled and carefully destroyed.
We work with a specialized partner who transforms the materials into resources for the production of urban furniture: public benches, outdoor equipment, or children’s playgrounds.

A committed approach

This process allows us to prevent waste and give value to every product, whether repairable or not. No bag ends up in the trash: each return is either refurbished or transformed for new uses.