If you’re wondering why you didn’t receive a key with your suitcase, this is completely normal.

Our suitcases are equipped with a TSA lock, a system introduced after the September 11 attacks.

Only U.S. customs officers (and those in a few other countries) have a master key that allows them to open suitcases for inspection without damaging them.

To open your suitcase, enter the default code 000 and gently pull the latch. If it seems stuck, simply check that the numbers are correctly aligned.

To change your code:

• Press the small reset button (highlighted in blue in the photos below),

• Choose your new combination,

• Release the button.

An explanatory video is also available HERE.