You want to return a product? No problem!
You have a legal period of 14 days from the reception of your order to proceed to a return.
Generate your free return label:
From your customer account
Log in to your customer account to download the return label:
My account > Orders and Returns > Return an item.
You don't have a customer account?
No problem, to find your invoice and download the return label, create a customer account with the email address you used when you placed your order: My account > Orders and Returns > Return an item.
Then you just have to stick this label on your package and drop it off at a post office (for a Colissimo label) or at your UPS collection point (for a Chronopost or UPS label).
If you live in metropolitan France and in the EU zone, returns are free !
Returns are at your expense if you live outside the EU zone.
The product for which you wish to request an exchange must be intact, in its original packaging, able to be sold as is.
If you are unable to print your return label, contact our customer service at firstname.lastname@example.org.