You have 14 days after receiving your order to return a product.

The item must be new, with its tags, and resellable in its original condition. Please respect these conditions to ensure quality restocking.

The return label is available directly from your customer account. 

Log in to your customer account: My Account > Orders > Return an item. The prepaid return label is free. Simply download it and drop off your parcel at a Mondial Relay drop-off point.

Don’t have an account? Create one using the email address you used when placing your order to access it.

⚠️ If your product is defective upon delivery, do not return it without contacting us first, as it could be mistakenly restocked. In this case, please contact us via this form before sending anything.

Returns are free for metropolitan France and the EU.
Outside of these areas, return shipping costs are your responsibility.