- In-Store Purchases : Returns are only possible in-store and result in an exchange. Refunds are not possible for in-store purchases.
- Online Purchases : Return requests must be made via our website. Refunds will be processed once the product is received and inspected. Online purchases cannot be returned in-store.
You have 14 days to return or exchange your purchases: starting from the date of delivery for online orders, or from the date of purchase for in-store orders.
During quality control, we check that the item is new, never used, and has all original tags. If these conditions are not met, the product will not be refunded and will be automatically returned to the sender.
Refunds are processed only via the same payment method used for the purchase.
The description appearing on your bank statement for the refund will be: “CARD XXXXX CABAIA.FR”.
Initial delivery fees are not refundable.
Additional Information
Purchase with a gift card: The gift card will be recredited.
Purchase using a warranty code: The code will be reactivated by our customer service, and you will be informed by email.
Extended Holiday Returns
For any purchase made between November 4 and December 31, online or in-store, the return window is extended until January 15.
Items must be brand new, complete (including original pouches), and in their original packaging. If your order included a promotional gift with purchase ("free with orders over €X") and your return brings the total below that threshold, the gift must also be returned. Otherwise, its retail value will be deducted from your refund.
These terms and conditions apply to purchases made in France. For other countries, please refer to our Shipping & Returns page.