If your package is marked as delivered but you have not received it, please follow these steps:

1️⃣ Wait 24 hours.
Sometimes, there may be an error in updating the delivery status. This means the package should arrive within the next 24 hours. It can also happen that a courier scans the package at the start of their route, which marks it as delivered in the tracking system, even though it will only actually be delivered a few hours later.

2️⃣ Check with people around you.
Couriers sometimes leave packages with building managers or neighbors. Ask them or leave a note in your building’s entrance if you live in an apartment.

3️⃣ Check for a pickup point.
If you were not available to receive the package, it may have been delivered to a pickup location. If so, the details of the pickup point will be indicated in the tracking link.

4️⃣ Contact the carrier directly.
If your package is still missing after following the above steps, contact the relevant carrier. Here are their contact links:

• La Poste: Contact La Poste

• Colis Privé: Contact Colis Privé

• Chronopost: Contact Chronopost

• Mondial Relay: Contact Mondial Relay 

5️⃣ Contact us.
If your package remains missing despite your searches and the steps taken with the carrier, please contact our customer service via our contact form.