You can request a change of delivery address by contacting our customer service.

To reach us, click HERE.

Make sure to mention the address where you want the order to be delivered. We will submit a request to change the delivery address with our carrier.

Important: We cannot guarantee that the request will be successful. Processing a delivery address change with our carrier can sometimes take longer than the delivery itself.

Here’s some reassurance:

• If there was a typo in the postal code or city, carriers are used to this and will usually know where to deliver.

• If you made a mistake in the house number, you can leave a note for your neighbor to let them know a Cabaia package should arrive soon.

• If too much information is missing for delivery to your address, the courier will leave the package at the nearest pickup point. You will then receive an email to inform you where the package is located.

• In some cases, delivery to a pickup point is not possible. The order will be returned and refunded.

To learn more about refund timelines, you can click HERE.