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DELIVERY TIMES

Once your parcel has been given to the carrier you've selected, you can expect the timescales below: 

 

⇩⇩⇩

 

COLISSIMO 

(FRANCE)

DELIVERY WITHIN 3 WORKING DAYS

(It is always takes a little more times during holidays and Christmas period)

 

CHRONOPOST EXPRESS

(FRANCE)

DELIVERY WITHIN 24 HOURS IF ORDERED BEFORE 1PM

(Otherwise, 48 hours)

 

CHRONOPOST INTERNATIONAL

(EUROPE - APART FROM SWITZERLAND)

DELIVERY WITHIN 3 WORKING DAYS 

 

COLISSIMO INTERNATIONAL

(SWITZERLAND)

DELIVERY WITHIN 5 WORKING DAYS

 

If you don't hear about your parcel after the expected time of delivery you can wait for another working day and then: 

1. Check your tracking details through the confirmation of shipping email or through your account (if you've created one).

2. If your parcel seems to be blocked for more than 2 working days you can get in touch with our customer care department in order to sort this out!

Don't forget to provide us with your order number!

 

⚠️ Deliveries may take a little longer given the pandemic situation.  

⚠️ The implementation of Brexit is slowing down the deliveries

⚠️ Customs clearance are taking a little longer due to the sanitary protocols.

⚠️ Deliveries are taking more time over the the Black Friday or Christmas period.

 

 

SHIPPING COSTS

✨ Here is a short summary of our shipping costs, in France and abroad ✨

 

Delivery in France 🇫🇷

Under 40 euros : 

- Colissimo (delivery in 3 working days) → 4,90 euros

- Delivery in a collection point → 3 euros

- Chronopost (express delivery) → 6,90 euros

Over 40 euros : 

- Colissimo (delivery in 3 working days) → FREE

- Delivery in a collection point → FREE

- Chronopost (express delivery) → 6.90 euros

 

Europe and United Kingdom 🇪🇺 🇬🇧

Under 40 euros :

- Chronopost Europe → 5 euros

Over 40 euros : 

- Free

 

Andorre

- Delivery by UPS --> 20 euros

 

Switzerland, Icelande, Norway🇨🇭 🇮🇸 🇳🇴

- Colissimo international → 15 euros

 

DOM TOM (French overseas territories)🌴

- Zone 1  9,90 euros

- Zone 2  15,90 euros

 

Rest of the world 🌍

- 20 euros

 

Please note that we do not deliver to the Balearic Islands, the Channel Islands and Sardinia.

 

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