DELIVERY TIMES
Once your parcel has been given to the carrier you've selected, you can expect the timescales below:
⇩⇩⇩
COLISSIMO
(FRANCE)
DELIVERY WITHIN 3 WORKING DAYS
(It is always takes a little more times during holidays and Christmas period)
CHRONOPOST EXPRESS
(FRANCE)
DELIVERY WITHIN 24 HOURS IF ORDERED BEFORE 1PM
(Otherwise, 48 hours)
CHRONOPOST INTERNATIONAL
(EUROPE - APART FROM SWITZERLAND)
DELIVERY WITHIN 3 WORKING DAYS
COLISSIMO INTERNATIONAL
(SWITZERLAND)
DELIVERY WITHIN 5 WORKING DAYS
If you don't hear about your parcel after the expected time of delivery you can wait for another working day and then:
1. Check your tracking details through the confirmation of shipping email or through your account (if you've created one).
2. If your parcel seems to be blocked for more than 2 working days you can get in touch with our customer care department in order to sort this out!
Don't forget to provide us with your order number!
⚠️ Deliveries may take a little longer given the pandemic situation.
⚠️ The implementation of Brexit is slowing down the deliveries
⚠️ Customs clearance are taking a little longer due to the sanitary protocols.
⚠️ Deliveries are taking more time over the the Black Friday or Christmas period.
SHIPPING COSTS
✨ Here is a short summary of our shipping costs, in France and abroad ✨
Delivery in France 🇫🇷
Under 40 euros :
- Colissimo (delivery in 3 working days) → 4,90 euros
- Delivery in a collection point → 3 euros
- Chronopost (express delivery) → 6,90 euros
Over 40 euros :
- Colissimo (delivery in 3 working days) → FREE
- Delivery in a collection point → FREE
- Chronopost (express delivery) → 6.90 euros
Europe and United Kingdom 🇪🇺 🇬🇧
Under 40 euros :
- Chronopost Europe → 5 euros
Over 40 euros :
- Free
Andorre
- Delivery by UPS --> 20 euros
Switzerland, Icelande, Norway🇨🇭 🇮🇸 🇳🇴
- Colissimo international → 15 euros
DOM TOM (French overseas territories)🌴
- Zone 1 → 9,90 euros
- Zone 2 → 15,90 euros
Rest of the world 🌍
- 20 euros
Please note that we do not deliver to the Balearic Islands, the Channel Islands and Sardinia.