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General

    How do the warranty work

  • Guarantee conditions
  • How does the guarantee work?
  • How do I register my Cabaia bag?

    Our commitments

  • All about our products
  • Second-Hand Items and Defective Products
  • B Corp Certification
  • Mission-driven company

    Question about products

  • The M shoulder bag ! ✨
  • Cabaia school bags
  • What size schoolbag should I choose?
  • Bag size
  • How do I contact Customer Service?
  • Why are many products out of stock?
  • See all 19 articles

    My orders - Returns and refunds

  • I received the wrong item
  • Conditions and deadlines for refund
  • Return - How do I generate a return label?
  • Cancel or modify my order
  • Returns processing for online purchases
  • Cabaia shop returns
  • See all 14 articles

    My customer account

  • How to create my customer account?
  • How to delete my account?
  • What was my password?
  • I don't have an account but I have ordered
  • Unsubscribe from the newsletter
  • Sponsoring a friend
  • See all 10 articles

    Delivery

  • Delivery times and shipping costs 📦
  • Where is my package?
  • Customs duties
  • Not present to receive my package?
  • Order still in preparation
  • My package is marked delivered but I haven't received anything
  • See all 7 articles
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